Among the many features that quality furniture store software can offer, the interactive voice automated customer contact feature is one that greatly improves business-to-customer interactions. This feature enables customers to easily access data such as order statuses and delivery updates right from their mobile phone or landline.
A voice automated customer contact application, or interactive voice response (IVR), is a form of technology that allows a computer to interact with humans through the use of voice and dual-tone multi-frequency signaling (DTMF) keypad inputs. This allows customers to access data stored in your furniture store software to service their own inquiries, by following the dialogue you designed. They can also retrieve information such as delivery dates, open balances on COD orders, and status of back-order merchandise.
As a business owner, you can use this technology to conduct customer satisfaction surveys as well. It will allow you to collect enough feedback to help improve you customer service standards.
Furthermore, the software’s interactive automated customer contact feature allows your employees to accomplish their daily tasks without having to spend too much time answering phone calls or searching for information, which a computer with interactive phone functions can do on its own.
STORIS, a leading provider of furniture store software, includes this type of technology in its product suite in the form of iCall. iCall settings allow you to establish protocols that should be automatically followed based on different types of business activity.
Various features available from STORIS’ Vison9 Business Platform enable your store to reduce labor costs and human errors. These include redirecting shoppers to a customer representative and transferring the call to a different department, as well as relaying customer details, store locations and other information. Ultimately, these improve customer service and efficiency.
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